Terms & Conditions
Correctness of the information
All information about the hotel Chateau Royal has been provided by its management. Every effort has been made to ensure the accuracy of the information. However, facilities and services are subject to possible changes. Hotel Chateau Royal Berlin is not responsible for any changes or errors that may occur. All other details are correct to the best of our knowledge available at the time of publication. However, we are not responsible for changes that may occur from time to time.
All links on www.chateauroyalberlin.com are provided in good faith in order to make further offers available to visitors of the website. Hotel Chateau Royal Berlin is neither responsible for the content of these websites nor for their further links. The provision of an external link does not constitute an endorsement by Hotel Chateau Royal Berlin.
The online booking process will guide you step by step through a fast and user-friendly booking system. You will be able to check room availability and make your booking. For your security, you will receive a booking reference number (it is recommended to keep this number and print the page if possible). You will also receive an email with your booking details.
If you need to cancel a booking, you will need the previously mentioned booking reference number. Cancellations (for bookings made on this page) can also be made online.
Guaranteed reservations and deposits
If you provide a credit card as security when you book online, you qualify for a guaranteed reservation, even if you check in late (after 6pm). If your reservation is not held, we will arrange a room for you at another hotel at our expense and provide transportation to and from the Hotel Chateau Royal Berlin where appropriate. All reservations made on our website require the deposit of a recognized credit card for security purposes (e.g. American Express, Diners, Visa, MasterCard, Union Pay). Pre-payment may be required for certain arrival dates and price categories. Please check the prepayment policy at the time of booking.
Cancellations of a hotel booking must be made as indicated in the cancellation policy of the booking. If cancellation of a guaranteed reservation is not made by the specified time, a fee will apply. Please review the cancellation and prepayment policy details at the time of booking.
Price and taxes/handling fees
For information on taxes and processing fees, please refer to the pricing information at the time of booking. All prices and services quoted are based on 1 person for single rooms and 2 people for double rooms.
Credit Card Security
Hotel Chateau Royal Berlin places the highest demands on the security of your personal information. Our Secure Server Software (SLL) meets industry standards and is one of the best software packages currently available for more secure business transactions. It encrypts your personal information, including credit card number, name and address, so that this information cannot be read as it is sent over the Internet.
Hotel Chateau Royal Berlin accepts the following credit cards:
Early arrival and late departure
If you arrive early in the day and would like to have immediate access to your room, before regular check-in, we recommend that you also reserve the previous night to guarantee immediate access. Likewise, if you depart late, you will retain guaranteed access to your room if you book the following night. If you do not wish to reserve additional nights, we will be happy to store your luggage for you.
Extension of stay
Extensions must be booked as a new reservation for the dates requested and are subject to room availability and current rates. The nightly rate is subject to possible change.
Children six and under stay free at Hotel Chateau Royal Berlin when sharing a room with a parent or guardian (if possible). Special offers for families may be available. Please contact the hotel directly to book or learn more so we can make the best possible arrangements for you.
These terms and conditions apply to hotel accommodation contracts as well as all other services and deliveries provided by the hotel for the guest.
Deviating provisions, including those contained in the general terms and conditions of the guest or the customer, shall not apply unless expressly accepted by the hotel in writing.
II. Conclusion of Contract, Contracting Parties
Upon a booking request by the guest, a hotel accommodation contract (hereinafter referred to as "contract") shall be concluded upon corresponding booking confirmation by the hotel.
The contracting parties are the hotel and the guest. If a third party makes the booking on behalf of the Guest, such third party shall be liable to the Hotel as Purchaser together with the Guest as joint and several debtors for all obligations under the Contract, provided that the Hotel has received a corresponding declaration from the Purchaser. Irrespective of this, each ordering party is obliged to pass on to the guest all information relevant to the booking, in particular these General Terms and Conditions.
The subletting and reletting of the rooms provided, as well as their use for purposes other than accommodation, require the prior written consent of the Hotel.
III. Services, Prices, Payment, Offsetting
The hotel is obligated to hold the rooms booked by the guest ready in accordance with these General Terms and Conditions and to provide the agreed services.
The guest is obligated to pay the hotel's prices applicable or agreed upon for the provision of the room and the other services used by the guest. This shall also apply to services and expenses of the hotel vis-à-vis third parties arranged by the guest or the customer. The agreed prices include the respective statutory value added tax. If the period between the conclusion of the contract and the guest's arrival exceeds four months and if the statutory sales tax or any applicable local taxes and duties increase after the conclusion of the contract, the hotel reserves the right to increase the agreed prices by the amount by which the applicable sales tax or local taxes and duties have increased.
Please note that since 01.01.2014 in Berlin the City Tax is levied in the amount of 5% on the overnight rate. Professional overnight stays are exempt from this. The professional reason must be proven.
The hotel may make its consent to a reduction requested by the guest after conclusion of the contract in the number of rooms booked, the hotel's services or the guest's length of stay conditional upon an increase in the price for the rooms and/or for the hotel's other services.
Invoices of the hotel are due for payment immediately upon receipt without deduction. The hotel may demand immediate payment of due receivables from the guest at any time. The guest shall be in default at the latest if he/she does not make payment within 10 days after the due date and receipt of an invoice; this shall only apply to a guest who is a consumer if these consequences have been specifically pointed out in the invoice. In the event of late payment, the Hotel shall be entitled to charge consumers interest on arrears at a rate of 5 percentage points above the prime rate. In business transactions, the default interest rate is 8 percentage points above the base interest rate. The hotel reserves the right to claim higher damages. The hotel may charge a reminder fee of EUR 5.00 for each reminder sent after default has occurred.
The hotel is entitled to demand a reasonable advance payment or security deposit from the guest upon conclusion of the contract in the form of a credit card guarantee, a down payment or similar. The amount of the advance payment and the payment dates can be agreed in writing in the contract.
In justified cases, e.g. payment arrears on the part of the guest or expansion of the scope of the contract, the hotel shall be entitled to demand an advance payment or security deposit within the meaning of the above paragraph 5 or an increase in the advance payment or security deposit agreed in the contract up to the full agreed remuneration, even after conclusion of the contract until the beginning of the stay.
The hotel is further entitled to demand from the guest at the beginning and during the stay an appropriate advance payment or security deposit within the meaning of the above paragraph 5 for existing and future claims arising from the contract, insofar as such a payment has not already been made in accordance with the above paragraph 5 and/or paragraph 6.
The Guest may only set off an undisputed or legally established claim against a claim of the Hotel.
The hotel is a NON-SMOKING hotel. Guests who do not comply will be charged 200 EUR for additional cleaning. If cigarette smoke causes a false fire alarm, an extra charge of 2000 EUR will be made, plus all costs related to the operation of the fire department or police.
The guest is liable to the hotel to the full extent for damage to the building and inventory caused by himself, his vicarious agents or his guests, unless he proves that no damage or a lesser damage has occurred. This also applies to costs caused by excessive wear and tear or soiling of the hotel rooms.
IV. Withdrawal of the Guest, Cancellation
The hotel grants the guest a right of withdrawal at any time. The following provisions shall apply:
(a) In the event of the Guest's withdrawal from the reservation, the Hotel shall be entitled to reasonable compensation.
b) The hotel has the option to claim compensation from the guest in the form of a compensation lump sum instead of a concretely calculated compensation. The compensation lump sum amounts to 80% of the contractually agreed price for overnight stays with or without breakfast. The guest is free to prove that the hotel has not suffered any damage or that the damage suffered by the hotel is lower than the claimed compensation lump sum.
c) If the hotel calculates the compensation specifically, the amount of compensation shall not exceed the amount of the contractually agreed price for the service to be provided by the hotel, less the value of the expenses saved by the hotel and what the hotel acquires through other uses of the hotel services.
The above provisions on compensation shall apply accordingly if the guest does not make use of the booked room or the booked services without notifying the hotel in due time.
If the hotel has granted the guest an option in the contract to withdraw from the contract within a certain period of time without further legal consequences, the hotel shall not be entitled to compensation. Decisive for the timeliness of the
The receipt of the notice of withdrawal by the hotel is decisive for the timeliness of the notice of withdrawal. The guest must declare the withdrawal in writing.
V. Withdrawal of the Hotel
Insofar as the guest has been granted a free right of withdrawal pursuant to Item IV, Paragraph 3, the hotel shall also be entitled to withdraw from the contract within the agreed period of time if there are inquiries from other guests regarding the booked rooms and the guest, upon inquiry by the hotel, does not waive his free right of withdrawal pursuant to Item IV, Paragraph 3.
If an advance payment or security deposit agreed upon or required above pursuant to Item III, Paragraphs 5 and/or 6 is not made even after expiration of a grace period set by the hotel, the hotel shall also be entitled to withdraw from the contract.
Furthermore, the hotel is entitled to withdraw from the contract, in particular in the event of
force majeure or other circumstances for which the hotel is not responsible make it impossible to fulfill the contract;
rooms are booked under misleading or false information of essential facts, e.g. concerning the person of the guest or the purpose;
the hotel has reasonable grounds to believe that the use of the hotel service may jeopardize the smooth operation of the business, the safety or the reputation of the hotel in public, without this being attributable to the hotel's sphere of control or organization;
there is an unauthorized subletting or subletting in accordance with Item II, Paragraph 3;
a case as per Item VI, Paragraph 3 exists;
the hotel becomes aware of circumstances that the financial circumstances of the guest have deteriorated significantly after conclusion of the contract, in particular if the guest does not settle due claims of the hotel or does not provide sufficient security and therefore payment claims of the hotel appear to be at risk;
the guest has filed an application for the opening of insolvency proceedings against his assets, has submitted an affidavit in accordance with Section 807 of the German Code of Civil Procedure (Zivilprozessordnung), has initiated out-of-court proceedings for the settlement of debts or has suspended his payments;
insolvency proceedings have been instituted against the Guest's assets or the opening of such proceedings has been rejected for lack of assets.
The Hotel shall immediately notify the Guest in writing of the exercise of the right of withdrawal.
In the aforementioned cases of withdrawal, the guest shall have no claim to compensation.
VI Arrival and Departure
The guest does not acquire any right to the provision of specific rooms, unless the hotel has confirmed the provision of specific rooms in writing.
Booked rooms are available to the guest from 3:00 p.m. on the agreed day of arrival. The guest has no right to earlier provision.
On the agreed departure day, the rooms must be vacated and made available to the hotel no later than 12:00 noon.
VII Liability of the Hotel, Statute of Limitations
In the event of disruptions or deficiencies in the hotel's services, the hotel will endeavor to remedy the situation upon the guest's immediate complaint. If the guest culpably fails to notify the hotel of a defect, the guest shall not be entitled to a reduction of the contractually agreed remuneration.
The hotel is liable in accordance with the statutory provisions for all damages arising from injury to life, limb and health, as well as in the event of the assumption of a guarantee on the part of the hotel and in the event of fraudulently concealed defects.
The Hotel shall only be liable for all other damages not covered by Clause VII, Paragraph 2 and caused by slightly negligent conduct on the part of the Hotel, its legal representatives or its vicarious agents if such damages are attributable to the breach of a material contractual obligation or a cardinal obligation in a manner that jeopardizes the purpose of the contract. In such cases, liability shall be limited to the foreseeable damage typical for the contract.
The above limitations of liability apply to all claims for damages regardless of their legal basis, including claims in tort. The above limitations and exclusions of liability shall also apply in cases of any claims for damages by a guest against employees or vicarious agents of the hotel. They shall not apply in cases of liability for a defect following the assumption of a guarantee for the quality of an item or a work, in the case of fraudulently concealed defects or in the case of personal injury.
The hotel shall be liable to the guest for items brought into the hotel in accordance with the statutory provisions, i.e. up to ten times the accommodation price, but no more than EUR 3,500.00. For valuables (cash, jewelry, etc.), this liability shall be limited to EUR 800.00. The hotel recommends that guests make use of the option to store items in the room safe.
Insofar as a parking space is made available to the guest in the hotel garage or in a hotel parking lot, even for a fee, this does not constitute a safekeeping agreement. The hotel is not obliged to monitor the parking space. In the event of loss of or damage to motor vehicles parked or maneuvered on hotel property and their contents, the hotel shall not be liable unless the hotel, its legal representatives or its vicarious agents are responsible for intent or gross negligence. In this case, the damage must be claimed against the hotel at the latest when leaving the hotel property.
Wake-up calls are carried out by the hotel with the utmost care. Claims for damages, except for gross negligence or intent, are excluded.
Messages, mail and merchandise shipments for guests will be handled with care. The hotel will take care of the delivery, safekeeping and - upon request - forwarding of the same for a fee, as well as for lost property upon request. Claims for damages, except for gross negligence or intent, are excluded. The hotel is entitled to hand over the aforementioned items to the local lost and found office after a storage period of one month at the latest, charging an appropriate fee.
The guest's claims for damages shall become statute-barred at the latest after two years from the time the guest becomes aware of the damage or, irrespective of such knowledge, at the latest after three years from the time of the damaging event.
This does not apply to liability for damages resulting from injury to life, limb or health, or for other damages resulting from an intentional or grossly negligent breach of duty by the hotel, a legal representative or vicarious agent of the hotel.
VIII Final Provisions
Amendments or supplements to the contract, the acceptance of the application or these General Terms and Conditions for Hotel Accommodation shall be made in writing. Unilateral changes or additions by the guest are invalid. In order to comply with the written form requirements stipulated in these General Terms and Conditions, it is also sufficient to submit the corresponding declaration by fax or e-mail.
The place of performance and payment is the registered office of the hotel.
The place of jurisdiction - if the contractual partner of the hotel is a merchant or a legal entity under public law - shall be the registered office of the hotel or, at the hotel's option, Berlin. If the contractual partner of the hotel has no general place of jurisdiction in Germany, the place of jurisdiction shall be the registered office of the hotel. However, the hotel is entitled to bring actions and other legal proceedings also at the general place of jurisdiction of the guest.
The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
Should individual provisions of these General
Terms and Conditions for Hotel Accommodation are or become invalid or void, this shall not affect the validity of the remaining provisions. In all other respects, the statutory provisions shall apply.
Mandatory information according to Regulation (EU) No. 524/2013 of the European Parliament and Council:
We are committed to finding an amicable solution with our guests in the event of disagreements. Beyond that, we are neither legally obligated nor willing to participate in arbitration proceedings.
Link to the homepage of the European Commission's Online Dispute Resolution Center for Consumer Disputes: http://ec.europa.eu/consumers/odr/ -.
For initial questions about a possible dispute resolution, we are available at email@example.com.